Frequently Asked Questions
What is Timeli?
Timeli is the first patented, portable smart personal safety system that combines a flashlight, HD video, alarm, GPS, and live two-way communication with emergency dispatch in a single handheld device. It’s designed to deter threats, document danger, and deliver help fast, all in one seamless experience. Timeli operates independently of a phone and is built to keep users visible, connected, and protected in any moment of uncertainty.
How does Timeli work?
Timeli activates protection with a single button. A quick press of the power button turns on the high-powered flashlight and starts HD video recording, while a press-and-hold of the SOS button triggers an audible alarm until users are connected to a UL-certified monitoring center, where HD video is instantly livestreamed to dispatchers along with live GPS coordinates. Dispatchers can verify the emergency and coordinate a rapid response using your video and location.
How is Timeli different from other personal safety devices?
Timeli is the first and only personal safety device to combine light, HD video, alarm, GPS, and two-way live emergency communication in one handheld system, no phone required. Where other devices rely on apps, wearables, or tools that work in isolation, Timeli integrates all critical functions into a single, intuitive motion. One press activates a powerful flashlight and HD recording. A press-and-hold of the SOS button triggers a live emergency sequence: an audible alarm, real-time video and GPS upload, and an instant two-way connection to a UL-certified monitoring center. Unlike panic buttons or phone-based apps, Timeli doesn’t just send a generic alert, it delivers verified, actionable information to dispatchers who can see exactly what’s happening and coordinate help faster. This visual verification has been shown to reduce response times by up to 75%, dramatically increasing safety outcomes. Timeli is also modular, mobile, and always ready. It works on cellular, Wi-Fi, and Bluetooth networks, pairs with a companion app for customization, and doubles as a portable power bank. And unlike other tools that need multiple devices or steps, Timeli is purpose-built for speed, clarity, and control, in a form as familiar and discreet as a flashlight. Timeli doesn’t just alert. It connects. It doesn’t just react. It empowers.
How does the SOS feature work?
A press-and-hold of the SOS button triggers Timeli’s safety sequence: an audible alarm sounds until users connect with a UL-certified monitoring center, HD video is instantly streamed to dispatchers, and live GPS coordinates are provided.
Is Timeli a direct line to 911?
No. When the SOS button is activated, Timeli connects you to a UL-certified professional monitoring center via two-way voice communication. The dispatcher can see your live video and location, verify the emergency, and directly coordinate with local emergency services on your behalf. This approach reduces response delays and ensures first responders get the information they need faster.
Does Timeli have GPS?
Yes. Timeli has a high-resolution GPS tracker. Timeli offers a live safety map for real-time, dynamic location tracking with a UL-certified professional monitoring center when SOS has been activated.
How easy is it to accidentally set Timeli off?
Timeli is designed for safety and reliability, with safeguards that minimize the risk of accidental activation. Its emergency features, including the audible alarm and SOS button, require a deliberate button press and hold to activate, reducing the likelihood of unintended activation.
How easy is it to accidentally set Timeli off?
Timeli is designed for safety and reliability, with safeguards that minimize the risk of accidental activation. Its emergency features, including the audible alarm and SOS button, require a deliberate button press and hold to activate, reducing the likelihood of unintended activation.
Specs & Features
How big is Timeli?
Timeli is the size of a small flashlight and similar in length and weight to your mobile phone. It measures 7” long x 1.5” wide and weighs only 7 ounces. Timeli is super portable and easily slips into a clutch, vest pocket, waist pack, or sling bag; or clips onto a backpack.
Is the device weather-resistant?
Timeli is built to be tough and can handle the everyday elements, boasting water and dust resistance. It's engineered to stand up to various weather conditions, ensuring your security is never compromised, come rain or snow.
How loud is the audible alarm?
Timeli's alarm is designed to grab attention when you need it most, emitting a shrill tone to deter aggressors and alert nearby people in case of an emergency.
Can I adjust the volume of the alarm and the brightness of the flashlight?
Yes, the Timeli app allows users to adjust the alarm’s volume and the flashlight's brightness according to their preferences.
What's the video quality like on Timeli?
Crystal clear! Timeli features high-definition video recording capabilities, allowing you to capture detailed footage during incidents. This feature enables the monitoring station to clearly see the emergency and then have the proper responder react. The video can also be stored in the cloud, remaining accessible after the emergency has passed in the event that evidence needs to be recalled.
Does the video slow down the response process?
No, the device enables real-time communication so the dispatcher can assess the situation as information becomes available.
What is battery life?
Long-life battery: up to 2 years sitting standby (on the shelf), 72 hours on-the-go, 6+ hours active use.
Can Timeli charge my phone?
Yes. Timeli’s built-in battery doubles as a portable power bank, so you can charge your phone in emergencies or whenever you need an extra boost. Whether your phone dies during a late-night walk or you just need a quick top-up on the go, Timeli keeps both you and your device powered when it matters most. Timeli stops charging at 50% battery remaining so you still have up to 3 hours of power for an emergency situation.
Does Timeli work on Wi-Fi or cellular?
Timeli operates seamlessly on Wi-Fi and cellular networks, and can connect to mobile devices via Bluetooth. No cell phone is required to use the device. This versatility ensures reliable connectivity regardless of location or network availability.
How does Timeli work if I don’t have service?
Even without service, Timeli can provide immediate illumination, record footage, and emit an audible alarm as a deterrent. While full functionality may be limited without service, Timeli’s essential safety features ensure users can still access crucial tools for self-protection in emergencies.
Do I have to tie Timeli to my home security system? What if I don’t have one?
No, Timeli does not require integration with a home security system. It functions as a standalone device, providing comprehensive safety features without requiring additional infrastructure.
The Timeli App
Do I need to set up the app before using the device?
Timeli’s setup is quick and easy. Connect, install, and activate. That’s it. Most customers are up and running in just minutes.
Can I use Timeli without the app?
Yes. Once the device has been set up and activated, you can use it standalone.
What can I control from the Timeli app?
Users can adjust settings such as recording quality, light brightness, and alarm volume to tailor the device to their specific needs.
How do I view or download video recordings?
All recordings are available for up to 30 days in the app for viewing or download.
Can I access live video from the device through the app?
Trusted contacts will be able to view the live video stream and location data during an SOS event in a future software update in 2026.
Can I trigger an SOS or alert emergency services from the app if I don’t have the device on hand?
App-only Mode will be supported in a 2026 software update.
Will the app notify my emergency contacts when an SOS is triggered?
Yes, up to 5 Trusted Contacts will be immediately notified via SMS when SOS is triggered.
Does the app show real-time GPS location to my trusted contacts?
No, Timeli is a privacy-first platform. Your location data is available only to the UL-certified professional monitoring center when SOS is triggered.
How many trusted contacts can I designate in the Timeli App?
You can add up to 5 Trusted Contacts to your account. They can be updated or changed at any time through the app.
Is the video stored securely? Where is it stored?
Videos and data are securely stored in the cloud, ensuring that users can access historical data anytime and from anywhere. This feature is pivotal for security purposes, providing evidence when needed.
Who can access my location or video?
Timeli is a privacy-first platform. Your video and location can only be accessed by the UL-certified monitoring center when the SOS feature is activated.
How is my data protected within the app?
Your data stays protected with enterprise-grade security at every layer of Timeli’s platform. We follow best-in-class commercial practices, including end-to-end encryption, secure device authentication, regular third-party audits, and continuous monitoring to detect and prevent threats. From the moment your device connects to our cloud, your data is protected by a robust infrastructure designed to keep it private, secure, and always under your control.
Will the app notify me if my device battery is low?
Yes, you can opt to receive push notifications when your Timeli device needs recharging.
Will the app notify me if my device battery is low?
Yes, you can opt to receive push notifications when your Timeli device needs recharging.
Purchasing and Subscriptions
How much does Timeli cost?
Timeli is $299 with the first 12 months of monitoring services included. Bundle pricing is available for packs of two or more units.
After the first year how much will my Timeli subscription be?
After the first year, your Timeli subscription automatically renews at the standard rate of $99 per year or $9.99 per month, depending on your selected plan. There are no hidden fees or surprise price increases—just reliable, flexible options to keep your subscription active and maintain your peace of mind.
What does my subscription include?
Your Timeli subscription includes monitoring services for real-time threat detection, cellular connectivity, cloud video storage for recording access, and access to all features through the Timeli app.
Where can I purchase Timeli?
You can buy Timeli directly from our website, or through our partners and retailers. Stay tuned for updates on availability and any special deals we might have!
Will I get charged for non-threatening events?
No, you will not be charged for non-threatening events with Timeli. The central monitoring subscription model ensures that users can confidently access on-demand security if they need it without incurring additional costs for non-threatening events while utilizing companion mode or accidental false alarms.
Can I purchase Timeli as a gift for someone else?
Yes, you can definitely give Timeli as a gift. Simply place your order with your details at checkout and select the gift option. They will receive all the necessary information to set up their account and activate their device.
Privacy and Data
How does Timeli store my data? Is it secure?
Timeli is designed with privacy at its core. Your personal information and videos are encrypted end-to-end — meaning only you and your trusted contacts can access them. Timeli does not store your private data or video content on shared servers. All communication between the device, app, and cloud services is protected using industry-standard encryption protocols to prevent unauthorized access. Simply put: your data stays private, protected, and under your control at all times.
How much video storage does Timeli have? How long can I access my videos?
Your subscription provides secure cloud storage for incident footage. Videos are available for 30 days on a first-in, first-out basis and can always be downloaded for permanent keeping.
Other
What countries does Timeli work in?
Timeli currently works in the United States only. This is because Timeli relies on U.S. based emergency dispatch infrastructure and 911 services, which are not yet consistently supported outside the U.S. As international emergency response systems vary widely by country, Timeli is focused on delivering a reliable, high quality experience domestically before expanding to additional regions.
Does the patent mean no one else can make a recording emergency flashlight?
Timeli’s innovation is anchored by its patented modular safety platform, protected under U.S. Patent No. 12,018,824, “Security Flashlights with Threat Detection." This foundational patent covers Timeli’s unique integration of lighting, video, emergency communication, and intelligent threat detection in a single handheld flashlight form. More than hardware, Timeli's architecture enables modular upgrades via the companion app—allowing users to customize features like cloud video storage, trusted contact alerts, and integration with home security ecosystems. This future-ready design allows Timeli to evolve with user needs, setting it apart from static, single-purpose safety devices and creating a scalable platform for next-gen personal protection.